All-in-one AI-powered platform for global teams, integrating support, ticketing, chat, remote help,
TWT Chat is an omnichannel customer service platform for teams, combining AI customer service, tickets, live chat, audio and video calls, and remote assistance. The site describes it as suitable for small teams and highlights use cases across SaaS and B2B, e-commerce, education, and financial services. Features include a knowledge base and Copilot assistant for suggested replies, real-time translation, screen sharing with live annotation, and apps for web, desktop, and mobile. The page also states that it offers unlimited conversations, a free edition, and a 14-day free trial.
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Key features
- AI-powered knowledge base and Copilot suggested replies
- Real-time two-way translation
- Live chat and online ticketing
- Audio and video calls
- Remote assistance with screen sharing and live annotation
- Cross-platform support for app, web, and desktop
- Open APIs, developer tools, and webhook support
Use cases
- 01Manage customer inquiries and tickets in a shared workspace
- 02Provide customer support across languages
- 03Troubleshoot issues through remote assistance and screen sharing
- 04Support e-commerce customers before and after purchase
- 05Handle learner questions and demonstrate processes for online education
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