Intelligently turns email, spreadsheet and PDF orders into drafts your team reviews and submits
Inbound customer orders arrive as email text, spreadsheets, PDFs and scans. The Xfuze Order Intake Agentic Application turns them into confirmed orders through three agents, with a person authorising every order. -Xfuze Order Processing Agent – reads each order, matches customers and products, resolves customer part numbers and discontinued codes, and flags anything needing judgement. -Xfuze Order Review Agent – takes reviewers straight to flagged lines, then submits approved orders to your order management system. -Xfuze Order Monitoring Agent – reports on accuracy, effort and exceptions, with a full audit trail for every order.
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Key features
- -Reads orders from email body text, spreadsheets, PDFs and scanned documents
- -Matches every line to a current, orderable product, resolving customer part numbers, legacy codes and discontinued items
- -Routes exceptions to a reviewer with the reason, ranked resolutions and supporting evidence; nothing submits until resolved
- -Submits to your order management system with order number confirmation and no risk of duplicate orders
- -Learns from reviewer corrections, with reporting on touchless rate, effort per order, exceptions and full audit trail
Use cases
- 01Automating customer order entry from a shared order mailbox
- 02-Converting customer-specific and legacy part numbers to your current catalogue
- 03-Mapping discontinued product codes to their replacements at the point of order
- 04-Reducing manual effort for order processing teams while keeping human approval on every order
- 05-Measuring order intake performance, from touchless rate to time from arrival to confirmation
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